Hospitality

Built for hospitality, not adapted to it

Retention looks different across a hotel lobby and a café counter. Both are here, and they are not the same product dressed twice.

Restaurants

A restaurant guest who comes once a quarter could come once a month. A lunch regular who appears on Tuesdays could appear twice a week. That gap is the whole business case, and it is almost never closed by a discount — it is closed by being remembered.

For restaurants and dining rooms

Cafés & Bakeries

A café is not a small restaurant. The ticket is small, the visit is short, and the whole economics of the place rest on how many times a week the same person walks in. Nobody decides to visit a café — they fall into a habit, or they do not. A loyalty programme in a café is a habit-building instrument, and it either shortens the gap between visits or it is decoration.

For cafés, coffee shops and bakeries

Hotels

A hotel guest is not a coffee regular. They may stay twice a year, spend heavily while they are on property, and arrive as a complete stranger every single time because the booking came through an OTA and the folio closed when they checked out. Retention here is not about frequency. It is about recognition, direct relationships and lifetime value.

For city hotels and business hotels

Resorts

A resort is not a hotel with a beach. A city hotel sells a bed to someone who is working; a resort sells four days to someone who is not. The guest eats at three outlets, books a spa treatment, brings a family, and spends more off the room rate than on it — and then checks out, and the property knows almost nothing about who they were. The recognition problem is the whole problem.

For resorts and leisure properties

Hospitality Groups

A group is not a bigger restaurant. It is several businesses that happen to share an owner, a finance team and a reputation — each with its own guests, its own rhythm and its own idea of what a reward should be. The software has to hold both facts at once: run each place as itself, and let the group see across all of them.

For hospitality groups

What you get

Six things, each of which answers a question you would ask before paying for this.

Loyalty programs

Stamps for a fixed item, points for a variable bill. One programme per brand, set up in a few minutes, changed later without resetting anyone who already collected. Enrolment at the counter is a phone number and nothing else — no app, no email, no account.

Digital wallet

The card saves into Apple Wallet or Google Wallet and updates itself after every visit, so it sits beside the boarding passes rather than inside an app nobody opens. It also works as a plain web page for anyone who would rather not save anything.

Nudge AI — your AI guest retention manager

Every guest is scored daily on how likely they are to drift away, based on their own visit pattern rather than a fixed 30-day rule — a fortnightly regular and a monthly one are overdue at different times. The dashboard shows who is slipping and the reasoning behind it.

Campaigns and automations

Win-backs, birthdays and reward reminders that send themselves on a trigger rather than when someone remembers. The AI drafts the wording in Gulf Arabic or English so it does not read like a template, and you approve before anything sends.

Guest intelligence and analytics

Repeat rate, visits, rewards claimed, and how many guests have gone quiet — on the dashboard, from your own data. No industry benchmarks invented to make the numbers look better than they are.

Multi-property and multi-outlet

A group runs several brands and branches under one login, each with its own programme, reward and staff. Branches of one brand share a guest list; separate brands keep separate ones, on purpose — a hotel guest should not be handed the cafe's card. Staff get their own PIN sessions and only the permissions their role needs.

Start with one outlet or one property

Set up a programme, run it through a real service, and judge it on whether the Loyalty Desk flow survives a rush and whether anyone comes back. Everything else is a claim.

Get started