LoyaltyJuice

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AI-powered loyalty & guest retention

Built by hospitality professionals.
For hospitality.

One platform to recognize, reward and bring back your guests.

LoyaltyJuice brings loyalty, guest intelligence, offers, service recovery and AI-powered retention together for restaurants, cafés, hotels, resorts and hospitality groups.

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  • No guest app
  • Apple & Google Wallet
  • Arabic + English
  • Built for GCC hospitality

Sidr Kitchen

Guest card

Example

1,840

points

2 gifts1 offer

Ahmed Al Zadjali

LJ-0041-8827

Nudge AI

Needs attention

Ahmed normally returns within about 10 days. His current gap is significantly longer than usual.

Part of Kays International, whose record in hospitality technology in Oman is the foundation LoyaltyJuice is built on.

in Oman
20 yearsin Oman
hospitality clients
600+hospitality clients
only — not retail
Hospitalityonly — not retail

Why hospitality is different

Hospitality isn’t retail.

A transaction tells you what somebody bought. Hospitality is about understanding the guest relationship — who they are, how often they come back, and what brings them back again.

Restaurants & cafés

The visit is the unit.

  • Visits
  • Frequency
  • Regular guests
  • Spend
  • Favourite locations
  • Offers
  • Service recovery

Hotels & resorts

A stay is not a transaction.

  • Stays
  • Nights
  • Guest recognition
  • Properties
  • Repeat stays
  • Experiences
  • Benefits

Hospitality groups

One guest, many brands.

  • Brands
  • Properties
  • Outlets
  • Shared programmes
  • Cross-brand guests
  • Head Office intelligence

Why LoyaltyJuice

Most loyalty programmes stop at the redemption.

Earn, redeem, done. Nobody asks whether the guest actually came back — which is the only question that matters.

Traditional loyalty

  1. Earn
  2. Redeem

Then nothing. The loop never closes.

LoyaltyJuice

  1. Recognize
  2. Reward
  3. Understand
  4. Act
  5. Bring back
  6. Measure

And then it begins again — because the measurement feeds the understanding next time round.

Built for hospitality

Not retail loyalty reworded. Visits, stays, properties and experiences are native concepts here, not adaptations.

Wallet-first

Your guest does not need another loyalty app. The card lives where they already look.

Retention, not just rewards

Loyalty mechanics are tied to actual return behaviour — not points accruing to no purpose.

Nudge AI

Understands when an individual guest’s behaviour changes, against their own rhythm rather than a blanket rule.

Service recovery

Recovering from a bad experience is part of retention, not a complaint handled somewhere else.

Group intelligence

The relationship across participating brands and properties, with each brand’s own record left intact.

Head Office

Visibility for hospitality leadership across the business, without blending what should not be blended.

One connected system

Points, stamps, gifts, offers, Nudge, campaigns, Wallet and analytics are parts of one platform.

  • Understandwho is returning
  • Recognizewho is drifting
  • Rewardthe right behaviour
  • Recoverthe relationship
  • Measurewhat brought them back

The platform

Everything that brings a guest back, in one platform.

Not separate tools bolted together. One layer knows the guest, one rewards them, one acts — and all of them read the same record.

LoyaltyJuice

Guest intelligence

Nudge AI

Learns each guest’s own rhythm and tells you who has fallen out of it — with the reason, not a 30-day rule.

  • Visit patterns
  • Who needs attention
  • Ask Nudge

Select any layer to see what it does.

Capabilities

Eight things that keep a guest coming back.

Every one of these works in the product today. None of it is a roadmap.

1,840

points

OMR 25 → 250 pts

Points

Loyalty currency.

Guests earn against what they spend and redeem against what you decide it is worth.

8 of 10 — 2 more until the gift

Stamps

Progress guests can see.

A visible grid that makes the next visit feel close — which is the thing that brings it forward.

Stamps + 420 points

Hybrid

The flexibility of both.

Points and stamps in one programme, because the café inside the hotel is not the hotel.

GiftUnlocked

Free coffee

Earned after 10 visits

Gifts

Benefits guests earn.

An earned reward that appears in the guest’s wallet, ready to redeem at the counter.

20%

off Sunday dinner

Valid to 30 Nov · 2 locations

Offers

Reasons to return.

Structured offers with real validity, locations and conditions — not stored coupon text.

Issue logged
Dinner for two issued
Guest returned

Service recovery

Turn a bad experience into another chance.

Give a guest a reason to give you a second chance, then measure whether they took it.

NudgeDemo data

Ahmed Al Zadjali

Usually every 8–10 days · 24 days ago

Needs attention

Nudge AI

Know who needs attention.

A short list each morning: who has fallen out of their own rhythm, and why.

Analytics

Know what is actually working.

Repeat rate, retention and attribution — on one set of definitions that do not change between screens.

Swipe or use the arrow keys

Programme mechanics

Choose the mechanic your operation actually runs on.

A café needs visible progress. A fine-dining room needs a currency. A hotel needs both. None of that requires a different product.

Points

A currency

Guests earn against spend, and you decide what a point is worth.

SpendOMR 25
Earn250

250 of 400 until the reward

Stamps

Progress

The guest can see how close they are, which is exactly what pulls the next visit forward.

8 / 10 coffees

2 more until your gift

Hybrid

Both at once

One programme carrying points and stamps — the café stamps, the restaurant accrues, and the guest holds one card.

The café6 stamps
The restaurant420

Gifts & offers

Give guests a reason to come back.

A gift

The guest earns it. Recognition of loyalty.

An offer

You give it. A reason to return now.

Unlocked

Free coffee

Earned after 10 visits

Unlocked

Complimentary breakfast

Earned after 3 stays

Unlocked

Free dessert

Earned at 500 points

Unlocked

Late checkout

Earned as a regular

Structured offers, not stored coupon text

Each offer carries real validity, participating locations, eligibility and redemption limits — understood by the system and enforced at the counter.

20%

off

Sunday dinner

Validity
Valid to 30 Nov
Locations
2 locations

✦

Complimentary

dessert with any main

Validity
Available now
Locations
All outlets

4PM

Late checkout

until 4 PM

Validity
Weekend stays
Locations
1 resort

10%

off food

+ complimentary coffee

Validity
Regular guests
Locations
Muscat

Swipe or use the arrow keys

Service recovery

A bad experience doesn’t have to be the last experience.

Your most valuable guests are rarely the ones nothing went wrong for. They are the ones something went wrong for, who came back anyway. This is what makes that possible — and measurable.

The benefit is issued by somebody authorised to issue it, with a cap, an expiry and an audit trail — goodwill is not an open door.

  1. A guest has a poor experience

    A late main, a room that was not ready. It happens in every hospitality business.

  2. The manager recognizes the issue

    They open the Loyalty Desk, find the guest, and record what happened.

  3. A complimentary dinner for two is issued

    A structured benefit with real validity and conditions — not a verbal promise nobody remembers.

  4. It appears in the guest’s wallet

    They see it on their phone without asking for it, and without an app.

  5. The guest returns

    Not because you apologised, but because you gave them something concrete to come back for.

  6. And the outcome is measured

    Was it redeemed? Did they return? The answer is recorded, not estimated.

Nudge AI

Meet Nudge AI.

Your AI guest-retention manager. It does not write slogans — it reads each guest’s own behaviour, tells you who has fallen out of their rhythm, and explains why.

Example 1 — a single guest

Ahmed Al Zadjali

Demo data
Typical visit pattern
Every 8–10 days
Last visit
24 days ago
Status
Needs attention

Reason

Ahmed normally returns within approximately 10 days. His current gap is significantly longer than usual for him.

Example 2 — across a group

Fatma Al Hinai

Demo data

Still active in your hospitality group.

Visits to Brand A

6 → 2

Visits to Brand B

0 → 5

Insight

Brand shift — not group churn

Brand A on its own would report her as gone. The group can see she has not left — she has moved.

Ask Nudge

Ask in plain language, and get an answer from your own data.

7 guests are past their usual return window and sit in the top 20% of 90-day spend.

  • Ahmed Al Zadjali14 days overdue
  • Layla Al Balushi9 days overdue
  • Marwan Al Harthy22 days overdue

Demo dataAn illustration, in the shape of a real answer.

More on Nudge AI

How the parts connect

Not separate features. One loop.

Loyalty produces the record. Intelligence reads it. Offers act on it. Wallet delivers it. Analytics closes the loop and feeds the next turn of it.

  1. Data

    Loyalty

    Every visit, stay and reward builds a real record.

  2. Behaviour

    Guest identity

    The record becomes a rhythm that belongs to that guest alone.

  3. Insight

    Nudge AI

    Notices when they fall out of that rhythm — and says why.

  4. Action

    Offers, campaigns, recovery

    A concrete reason to return, approved by a person.

  5. Return

    Wallet & redemption

    The guest comes back, and what you gave them is redeemed.

  6. Measurement

    Analytics & attribution

    What actually brought them back — and the loop starts again.

And round again — the measurement is the next turn’s data.

Guest journey

See a guest journey, end to end.

From a first visit to an attributed result. Pick the venue — these are genuinely different journeys, not one journey with the nouns swapped.

Ahmed — a restaurant in Muscat

  1. Visits

    Dinner for the first time. No card, no account.

  2. Joins

    Scans the QR on the bill and enters a phone number.

  3. Adds to Wallet

    The card is on his phone before he leaves.

  4. Earns points

    Each visit recorded at the counter in one tap.

  5. Unlocks a gift

    A free dessert appears on his card.

  6. Stops visiting

    24 days pass where 10 is his normal.

  7. Nudge detects it

    He appears on the attention list, with the reason.

  8. Manager reviews

    A human decision, never an automatic send.

  9. A relevant offer

    Sunday dinner, with a real expiry on it.

  10. Ahmed returns

    And the offer is redeemed at the counter.

  11. Result attributed

    The visit is tied to the offer that caused it.

Scroll on to follow the journey

Groups & Head Office

One guest.
An entire hospitality relationship.

When the same person visits your restaurant, your resort and your café, they are one person — not three strangers. Head Office can see the whole relationship while each brand’s own history stays exactly as it was.

Ahmed Al Zadjali

One person · 3 brands · 9 interactions

Demo data

  • Brand A

    Restaurant · Muscat

    4 visits

  • Brand B

    Resort · Salalah

    2 stays

  • Brand C

    Café · Muscat

    3 visits

Each brand’s records stay separate and its own. Head Office sees the relationship — not the contents of everybody else’s books.

loyaltyjuice.app/app/analytics

Head Office

See the whole group, without losing the brands.

Demo data
Confirmed people
12,840
Brand relationships
16,290
Loyalty accounts
9,450
Properties
14
Brands
6

Visits by brand

  • Brand A82
  • Brand B61
  • Brand C47
  • Brand D34

Spend by currency

OMR184,220
AED96,540

Currencies are never added into one figure. An invented exchange rate is not a finance number.

Who uses it

Every role arrives with a different question.

A GM is not asking what the person at the counter is asking. Pick your seat.

Restaurant owner / GM

  • Who are my regulars?
  • Who hasn’t returned?
  • Which offers are actually working?

Answered in the product by: The guest list, Nudge, and offer results.

Wallet

Your loyalty programme lives where your guest already looks.

The hardest step in any loyalty programme is persuading a guest to install an app. So we never ask them to.

  • No guest app
  • No forgotten password
  • No app-store download

  1. Scan

    A QR at the counter or on the bill.

  2. Join

    A phone number. No password, no download.

  3. Carry the card

    In the browser instantly — or in the phone’s wallet.

Apple WalletGoogle Wallet

No guest app required. Guests save their card to Apple Wallet or Google Wallet, and the browser card always works too.

Oasis Coffee

Coffee card

Example

8 of 10

1 gifts

Layla Al Balushi

LJ-0008-1194

Who it is for

Built for every hospitality model.

A café, a hotel and a six-brand group do not need the same product in three colours.

Restaurants

Turn a first dinner into a regular table.

Visits & frequencyOffers for quiet nightsService recoveryLearn more

Cafés & bakeries

A daily rhythm, visible to the guest.

Stamps understood instantlySeconds at the counterLearn more

Hotels & resorts

Recognize a returning guest before they arrive.

Stays & nightsBenefits that fitLearn more

Hospitality groups

Many brands. One guest. A Head Office view.

Shared programmesCross-brand guestsProperty comparisonLearn more

It grows with you

Start with one café. Don’t start again when you become a group.

Brands, properties and outlets exist in the model from day one — even when you only use one of each. Adding the second is configuration, not a migration.

  1. One café
  2. Multiple outlets
  3. A restaurant brand
  4. Multiple brands
  5. A hospitality group

How it works

From first visit to next visit.

Eight steps, all of them working today. The loop closes — because a loop that ends at “we sent a message” tells you nothing.

  1. Join

    The guest scans a QR.

  2. Wallet

    The loyalty card is added.

  3. Recognize

    Staff identify the guest at the counter.

  4. Reward

    Points, stamps or a gift.

  5. Understand

    Nudge AI observes the behaviour.

  6. Act

    An offer, a recovery, a campaign.

  7. Return

    The guest comes back.

  8. Measure

    The result is attributed to what caused it.

The region

Built for GCC hospitality.

Not a Western platform with Arabic added later. Designed in Muscat, for the way hospitality actually works here.

English + Arabic
The full guest experience in both directions — not a translation layer.
Multi-market architecture
Each market with its own currency, timezone and rules.
Currency-aware
OMR and AED are never added into one invented figure.
Group structures
Brands, properties and outlets — the way Gulf groups are actually run.

Questions

What hospitality operators usually ask.

Does the guest need to download an app?

No. A guest joins by scanning a QR and entering a phone number, and their card opens in the browser. No app, no password.

Can guests use Apple Wallet or Google Wallet?

Yes — wallet passes are built into the platform and are enabled per business once that account’s provider approval is complete. The browser card works either way.

What is the difference between a Gift and an Offer?

A Gift is earned by the guest through their own behaviour — ten visits, or five hundred points. An Offer is given by you for a commercial reason, such as filling a quiet night. Both appear on the guest’s card.

What is Nudge AI?

An intelligence layer that learns each guest’s own rhythm and tells you when one of them falls out of it — with the reason. It sends nothing by itself; the decision stays with you.

How does LoyaltyJuice identify guests who may need attention?

By comparing the current gap against that specific guest’s usual return window, rather than applying one 30-day rule to everybody.

Can it support multiple outlets or properties?

Yes. Brands, properties and outlets are part of the model, and a hospitality group can run several brands while each brand’s own history stays intact.

Does it support GCC currencies?

Yes, with each market in its own currency. Different currencies are never added into a single figure — an assumed exchange rate is not a finance number.

Does it work in Arabic?

The guest experience and this website are available in Arabic and English, in both directions. Full Arabic for the merchant interface is still in progress.

The background

LoyaltyJuice is a new product.
The experience behind it is not.

LoyaltyJuice is built inside Kays International, which has worked in hospitality technology from Muscat since 2006. What we know about how a restaurant runs a busy service, how a front office recognizes a returning guest, and where systems actually break came from that work rather than from a market study.

To be clear: the 600+ hospitality clients are Kays International’s, built up over two decades — they are not LoyaltyJuice customers. LoyaltyJuice is still pre-launch, and we would rather say so.

Since 2006
Two decades working with hotels, restaurants and F&B operators in Oman.
Hospitality, not general software
Point-of-sale, kitchen and front-office systems — not a retail product renamed.
The same market
The same cities, the same operations and the same currencies you will run a programme in.

Founding hospitality partners

We’re opening LoyaltyJuice to a limited number of hospitality businesses in Oman.

Before the wider GCC rollout. Founding partners work with us directly on programme setup, and shape what gets built next.

Become a Founding Partner

Your guests already came once.

Give them a reason to come back.

Bring them back. Not just in.

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